Booking terms and conditions

Payment & booking rules
Borås Camping uses the same payment and booking rules as SCR Swedish Camping.

General
Registration is mandatory at all campgrounds affiliated with SCR Swedish Camping. To prepare for your stay, have a valid digital Camping ID or a digital Camping Key Europe. Detailed information is available at campingkeyeurope.se. A camping pass is not required to book a stay in a cabin or the hostel. When making your booking, you must enter your name, address, arrival and departure time, and payment method.

Age requirement for booking
To make a booking/enter into a contract with us, you must be at least 18 years old. You must be able to prove your identity with identification when checking in. To enter the area, you must meet the age requirement.

When does the booking become binding?
Your booking becomes binding when it is confirmed and you have received a booking number. This may be verbal, in writing, or via booking system. The booking number, which is sent via email, constitutes confirmation of your booking. Check that the confirmation/invoice matches what you booked.

24-hour cancellation
You may cancel all bookings made more than 7 days prior to your arrival within 24 hours.

Payment method
Online bookings are paid by payment card when you make the booking.
Bookings made via phone/email are paid to bank giro 686-8400. Enter your booking number.
If you do not come and do not cancel, you must pay for your stay.

The following is applicable for payment from abroad:
Bank name: Nordea Bank AB
Address: 105 71 Stockholm
IBAN: SE 8895 0000 9960 2643 113695
SWIFT: NDEASESS

Bookings made on-site are paid immediately with a payment card at check-in.

What happens if I want to change my booking?
To change your booking, contact Borås Camping’s reception via email or
telephone. Note that you must provide your booking number. NOTE! If you made your booking online (svenskcamping.se), then contact Svensk Camping’s guest service at +46 (0)771 – 117 117 or at service@camping.se.

What happens if I want to cancel my booking?
Cancel bookings made via email/telephone/directly through reception by emailing info@borascamping.se. A booking is considered cancelled when you receive an email from
us stating that your booking number has been cancelled. Bookings made online (svenskcamping.se) are cancelled through Svensk Camping’s guest service.

You can book your stay with none refundable and free for change

Cancellation fee – (for booking booked before 2023-01-02)
If you did not buy cancellation insurance, the following cancellation fees apply.
• 40 days or more before arrival: 10% of booking price (registration fee)
• Cancellation 39 – 8 days before arrival: 25% of total price
• Cancellation 7 – 2 days before arrival: 75% of total price
• Cancellation less than two days before arrival: 100% of total price
If you cut short an ongoing stay without a valid reason, no money will be refunded and we have the right to charge you for any agreed amount that has not been paid.Cancellation insurance
You can avoid the cancellation fee by buying cancellation insurance for SEK 249 per booking. Cancellation insurance is only available in conjunction with making a booking. Cancellation insurance allows you to cancel up until 24 hours before your date of arrival, provided that one of the following events has occurred.

• Death, illness or serious accident affecting yourself, your spouse, your partner,
 your own or your spouse/partner’s parents, children, siblings or co-travellers. Does not apply to animals.
• A serious event that is beyond your control, such as severe
fire or flooding of your home, which renders it unreasonable to keep
your booking.
• Conscription to the military or civil defence.
You must be able to verify your obstacle with a certificate from a doctor, insurance company or
government agency. Certificates received more than seven (7) days after cancellation will not be accepted.

Cancellation insurance and the booking fee will not be refunded with cancellation.
The booking is considered cancelled when you have received an email stating that the booking number has been
cancelled

Check-in and check-out times
Check-in is from 4 pm to 7 pm. Opening hours are limited during the low season. Contact reception for opening hours during your stay. Note how long reception is open depending on the date of your visit.
You are responsible for checking the applicable check-in and check-out times for your booking.
Check-out:
• Hostel by 10:00 am
• Cabins by 11:00 am
• Campsites by 12:00 pm
Failure to arrive is considered cancellation, whereupon the cancellation rules apply.

Insurance
If you have a valid Camping Key Europe (paid version only), special accident insurance is applicable at the camping facility. Find detailed information at
https://www.camping.se/sv/Camping-Key-Europe/Allt-om-Camping-KeyEurope/Olycksfallsforsakring/
Otherwise you are responsible for ensuring you have sufficient insurance coverage during your stay.

Force Majeure
In the event that you cannot carry out your trip due to an impediment that is beyond the control of Borås Camping
and which the campgrounds could not reasonably have been expected to anticipate when
the contract was entered, the consequences of which could not reasonably have been avoided or overcome,
the campsite is free from liability for damages or other consequences. This also applies if the
trip is cancelled due to someone hired by the campsite or someone else at an earlier step. Borås
Camping reserves the right for legal amendments and/or price changes that are
beyond their control.

Other
Unless otherwise stated in the confirmation, the cost of accommodation does not include sheets or towels. They are available for
purchase and/or rent on site. Remember to bring what you need for your stay with you.

What are my obligations?
You are responsible for checking the booking confirmation as soon as it is received. You must call attention to any
errors immediately. Commitments made to you by the booking staff that you consider of significant importance must be stated in the booking confirmation in order for you to be able to reference them. You must follow the regulations and directions applicable to your booking.

What happens if something goes wrong?
If the accommodation you have booked cannot be offered, you have the right, at no additional cost, to similar accommodation or accommodation of a higher standard in Borås. Notify the staff when booking if you have specific wishes so that they have this information prior to your arrival. If you would like to bring your pet, please notify us when making your booking, as we have a limited number of pet-friendly accommodations. Errors that arise during your stay should be reported to reception or security immediately so that they have the opportunity to correct the problem.
Keep in mind that opportunities to have the problem corrected may diminish if you delay contacting us.

We are always here for you via email or phone if you have any questions pertaining to your booking
Welcome!